Find answers to the most common questions
Go to https://www.workiii.com/en/services, then browse, filter, or search for the service you need before clicking “Book Now.”
Once you’ve booked, you’ll get a confirmation email with buttons to cancel your booking or contact the provider directly. You can also visit your dashboard to view and manage all your bookings. If you cancel, your payment will be refunded within 7 business days.
We accept all credit and debit cards (Visa, MasterCard, Amex). We’ve partnered with Stripe to securely process your payments and provide advanced fraud protection. You can add or remove cards under “Payment Settings.”
During booking you can add a description—feel free to include details, images, or videos. After booking, use the messaging feature in your dashboard to ask questions or share instructions before the service.
Once your provider confirms the reservation you can message each other. If they still don’t show up, use the “No-Show” button in your confirmation email— you’ll be refunded automatically and can rebook if you like.
After signing up, go to www.workiii.com/en/list-a-service. You’ll be guided through seven steps—Service Information, Location & Pricing, Availability, Q&A, Images, Review, and Publish. Fill each section, then click “Publish.” Your listing goes live once approved by admin.
When listing your service you set availability under “Availability”—choose either Shift schedules (e.g., Morning/Afternoon) or Time slots (hourly). From your dashboard > My Services, click any service to update its availability, temporarily hide it, or make other edits at any time.
Head to Dashboard > Payments & Billing to view all your transactions and withdraw available funds to your bank account. After a job is completed, the payout shows as pending for 7 days before it becomes ready for withdrawal.
After a booking, you’ll find the provider’s direct email and phone number in your Dashboard > Messages tab—feel free to reach out via email or call. Prompt replies help maintain a high rating.
To cancel, go to your booking details and click “Cancel Booking.” You’ll be asked to provide a reason so we can notify the provider and process any refund per policy. Refunds are issued within 7 business days.
Deliver excellent service, respond quickly to messages, and keep your availability up-to-date. Encourage satisfied clients to leave a review after completion.
Go to your booking details and click “Report an Issue.” Select the problem type—late arrival, wrong address, etc.—and submit. Our support team will follow up within 1 hour. You can also visit the Support page in your dashboard and fill out the form there.
After a job completes, we email you your invoice. If you didn’t receive it, go to Dashboard > Bookings > View Booking and click “Download Receipt.” You can also head to Dashboard > Billing > Invoices to see all past invoices and filter by date.
If you cancel within the free-cancellation window, refunds are automatic. For no-show or quality issues, head to Support in your dashboard, send us a message detailing the problem, and we’ll review your claim within 24 hours.
Our support team is available 24/7 to assist you with any questions or issues.
Contact Support