Managing Bookings & Reservations

When a client requests your service, you’ll receive an email notification with all booking details. You have two choices:

• Accept: Confirm that you can fulfill the request.
• Reject: Decline if you’re unavailable or the request is outside your area.

Booking Reminders & Auto-Cancellation

To keep things moving, our scheduler sends you three reminders:

1. 1st Reminder immediately after the request.
2. 2nd Reminder 12 hrs later if no response.
3. Final Reminder & Auto-Cancel 24 hrs after the request—if still no action, the booking is auto-cancelled and the client notified.

Viewing & Rescheduling

In your dashboard under Client Bookings you can:

• See incoming, pending, and past bookings.
• Click a booking to Reschedule—choose a new date/time and send the proposal to the client.

Messaging Clients

Use the in-app chat to:

• Ask clarifying questions before the service.
• Share photos, instructions, or arrival ETA.
• Resolve any last-minute issues directly.

No-Show & Late Arrival Policy

If you’re running late or cannot make it:

• Notify the client via chat and the dashboard.
• If you don’t show within 15 mins, the client can report a no-show and request a refund.

Completing the Job & Payments

• After the job, mark it Complete under Dashboard > Client Bookings.
• Stripe then automatically captures the held funds.
• View your earnings under Dashboard > Payments. Payouts process within 7 business days.

Client Feedback & Ratings

After completion, clients can rate and review your service:

• Positive ratings improve your search ranking.
• Respond to feedback to show professionalism.